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Customer service is priority one at Marea.

Marea Gear's customer service goal is simple:

We pride ourselves on exceeding everyone of our customer's needs and are committed to providing total satisfaction.

Every time. Guaranteed. 

Please contact us at Sales@mareagear.com or call 1-561-304-8065 if we can help you.

 

INTERNATIONAL CUSTOMER:

We only charge for the shipping cost of the item. Buyer is responsible for all Customs Duty’s and Import Taxes

If you have any questions please let us know, we are here to help. Most international shipments are shipped via USPS Priority Mail.

 

Shipping & Delivery

We ship all orders via Fed Ex or through the United States Post Office.

  • All orders are usually processed within 1-3 business days after order is placed
  • Most products are usually shipped 3-5 Business Days
  • All orders will receive an email with shipment tracking Number once order is shipped.

If we are out of stock of any item you have ordered we will call you or send you an email and provide you the following options:

  • Wait for the missing item to be restocked and receive your complete order (We will give you a timeframe for receipt of the missing item)
  • A complete refund of your order.

Refused shipments:

If you decide to refuse any shipments from Marea Gear, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments) and the cost of returning the package to Marea Gear. This amount will be subtracted from your merchandise refund.

Damaged shipments:

If your package does not arrive in acceptable condition, DO NOT ACCEPT it from the carrier. If you accept the damaged package from the courier you may be responsible for the return shipping cost. Contact the shipping carrier if there is any damage, spillage or breakage -- they may return to pick the package up. Contact us as well so that we can open up a claim and track its progress. All packages typically leave our warehouse in good condition, but damages can still occur, even during transit. Oftentimes, a portion of the package is delivered and the damaged items thrown out. In this case please contact us for a claim and to reship the damaged items. Other times, the entire package may have been damaged, discarded or returned. In these instances, we will reship another package and open up a claim. Any reimbursements if applicable will follow a few days later, usually once the claim is closed.

 

International Shipping & Delivery

All international orders are subject to Customs inspections as well as possible fees and/or taxes. These charges are determined by the country to which the package is shipped, and payment is the responsibility of the customer, not of Marea Gear. Some packages may be delayed as much as 2-3 weeks, depending on Customs. Signature may be required upon delivery. Shipping charges, taxes and other country's fees are non-refundable. Marea Gear reserves the right to cancel any order.

 

Marea's Promise

All of our products are backed to be a premium grade of inshore artificial fishing lures. Proof of purchase will be required for all warranty service. Customer modifications and/or improper return packaging of the product may void this warranty. All warranty order must receive RMA # and sent back for inspection by Marea Gear's management team prior to replacement. We shall not be liable or responsible for injury, loss or damages, direct or consequential, such as improper rigging, misuse, abuse, scratches, chips or fading due to neglect, or unauthorized repairs. Damage to baits or apparel due to improper use is the responsibility of the customer and not the responsibility of Marea Gear.

 

Privacy & Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. (Read More)

 

Returns 
  • The product can only be returned within 30 days from the purchase date and must be accompanied by the original invoice. Any refund claims after 14 days of the purchase will not be accepted. All products returned must be in like new condition in their original box / packaging in resalable condition. Unless there is an error on Marea Gear's behalf, a 15% restocking fee will apply to all returns to cover credit card fees, labor incurred, etc. The shipping cost is not refundable.
  • In the event that you would want to return a product,please contact us for a return authorization number. Items shipped back to us without an RMA will be returned to the customer. 

“Customer is responsible for shipping cost of returns. Freight charges are NOT refundable”

 

Ordering
All billing information provided must be truthful and accurate. Providing any untruthful or inaccurate information may result in order cancellation. Prior to accepting an order we may also request additional information from you. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. Orders may be canceled within 24 hours of placing via, telephone or email. Otherwise a 15% restocking fee will be charged. We will contact if additional information is required to accept your order. 

 

 
Payment, Pricing & Promotions
 
Payments

We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

What is SSL?

SSL is short for Secure Sockets Layer, a protocol developed by Netscape for transmission of private and sensitive materials via the Internet. SSL uses a cryptographic system that utilizes two keys to encrypt data - a public key known to everyone and a private key known only to the recipient of the message.

Taxes

Sales tax of 6% will be charged to items shipped to the state of Florida.

Promotions & New Products

Promotions and NEW products will be available from time to time on our web site , you will also be notified via Email if you registered to our Newsletter. Be sure to check out our social media pages via Instagram (instagram.com/mareagear) & Facebook (facebook.com/mareagear) for the chance to win KILLER products from Marea's and FREE swag!

 

Viewing Orders

It's easy to check the status of your order! First, visit online My Orders and enter your mareagear.com username and password.  

If you do not have an account, please refer to your order confirmation email or email us at Sales@mareagear.com

 

Updating Account Information
Sign in to the mareagear.com website to update your email and password information from the

My Account

page. If you can't sign in with your current password, send yourself a

password reset

email first.

 

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